Milk Crate at Breastfeed Atlanta

The Milk Crate team at Breastfeed Atlanta is responsible for helping patients use their insurance coverage to get a breast pump and any other supplies covered by insurance. We believe patients should be able to purchase their breast pump from lactation consultants who are trained in clinical lactation care and who have the experience to help you learn to use your pump. Our goal is to provide a smooth and easy process for getting a great breast pump and getting the best use out of your insurance coverage so you can focus on what matters most - nourishing and nurturing your baby. We are proud to be able to help patients from across the country purchase a breast pump. We are also able to offer many patients the ability to use their insurance benefits to cover the cost of breast pump parts, breastfeeding supplies, and the rental of a hospital-grade breast pump.

The first step is to fill out the Milk Crate Intake Form so we can verify your insurance coverage. Once we verify your insurance coverage you will receive an email from the Milk Crate team with information about your available insurance benefits and how to place your order.

Frequently Asked Questions

What is Milk Crate?

Milk Crate is our innovative subscription service that is tailored to meet the unique needs of nursing and pumping parents. Milk Crate subscription boxes include breastfeeding and pumping supplies that are fully covered by your insurance. A Milk Crate subscription takes the hassle out of maintaining your breast pump by ensuring you always have fresh and reliable equipment.

How do I know which pump I should order?

We know choosing a breast pump can be overwhelming. We have carefully selected the breast pumps we offer based on the breast pumps we are confident work well for a wide variety of users. We also offer a special type of appointment, offered in the office and virtually, just to help patients feel confident about the pump they choose. During one of our A Pump for Every Person visits you will meet with one of our lactation consultants and get a professional recommendation based on your medical history, needs, and goals. You can schedule one of our A Pump for Every Person visits on our Breast Pumping Support Services page.

How do I know my flange size?

Having the correct flange size is a huge part of making pumping comfortable, effective, and efficient. If you live in the Metro-Atlanta area, you can schedule an appointment with Breastfeed Atlanta to get professional recommendations about flange sizing. If you live outside Metro-Atlanta, you can consult a local lactation consultant or a lactation consultant who offers virtual flange fittings.

How do I get my free Zomee Flanges?

Zomee offers one complimentary set of flanges when you purchase a Zomee breast pump if you need a size that did not come with your pump. You can request those be mailed to you by filling out the Courtesy Flange form on their website. It provides a place to upload a proof of purchase but that is not required to submit the form or request the free set of flanges.

What is included in Milk Crate?

Milk Crate shipments include a variety of breastfeeding and pumping supplies such as breast pump parts compatible with your pump, wearable collection cups, milk storage bags, and pumping and breastfeeding accessories. Some items such as a breast pump, pregnancy support band, and compression socks may only be able to be included in the first box. Other items may be able to be sent multiple times and included in future shipments.

Can I request specific items in my Milk Crate?

The items we are able to include in your Milk Crate shipment is determined by your available insurance benefits. When you enroll in Milk Crate we confirm what kind of breast pump you have so we can send you compatible breast pump parts and accessories. Milk Crate subscribers also receive information about how they can request specific items in future boxes.

How much does it cost?

Your Milk Crate shipments only include items fully covered by your insurance. As long as you provided accurate and complete information about your insurance, you will never be asked to pay out-of-pocket for items included in your Milk Crate shipment.

How often will I receive a Milk Crate box?

If you sign up for Milk Crate when you are still pregnant, we are typically able to ship your second Milk Crate box a couple weeks after your due date and then other boxes about every 4-6 weeks after that. If you sign up for Milk Crate after your baby has arrived, we are typically able to ship another Milk Crate box about every 4-6 weeks. The timing of future boxes can vary because we verify your insurance benefits before each shipment and sometimes have to wait to get information from your insurance company. Occasionally the Milk Crate team will need to get some additional information from you before shipping another box so It is very important that you reply to any emails or phone calls. If you have an urgent need for an item before we are able to send your next Milk Crate box you can always purchase that item on our website and have it shipped to you immediately.

How long will my Milk Crate subscription last?

There is a lot of variation in how long each insurance policy will cover Milk Crate shipments. We are typically able to send supplies for up to your baby’s first year.

What if insurance does not pay for my order?

We verify your insurance coverage prior to each shipment so we can be confident your items will be fully covered by your insurance. As long as you provided accurate and complete information about your insurance, you will never be asked to pay out-of-pocket for items included in your Milk Crate shipment.

I got a pump from my old insurance, can I order another pump with my new insurance?

Insurance companies typically cover the purchase of one breast pump per pregnancy and will not cover a second if you change insurance companies. If you have already purchased a breast pump using any insurance company during this pregnancy, we are unable to file an insurance claim for another breast pump. However, you may still be eligible to sign up for Milk Crate to receive replacement breast pump parts and breastfeeding supplies.

My insurance will cover the purchase of two breast pumps, can I order my second one from Breastfeed Atlanta?

Breastfeed Atlanta is contracted with insurance companies to dispense the first breast pump you purchase using your insurance benefits. If you believe you have insurance coverage to purchase a second breast pump, you may purchase a breast pump from our website and request a superbill so you can submit a claim to your insurance company to request reimbursement However, we are not able to guarantee reimbursement from your insurance company.

Can I return or exchange items I received through Milk Crate?

Unfortunately, we are unable to accept any returns or exchanges of items included in Milk Crate shipments. If you received an item that appears to be damaged or defective, please reach. out to the Milk Crate team via email at MilkCrate@Breastfeedatl.com or directly to the product manufacturer.

How do I update my shipping address?

You should email any address changes to the Milk Crate team at MilkCrate@Breastfeedatl.com.

Can I pause my Milk Crate subscription?

Please email the Milk Crate team at MilkCrate@Breastfeedatl.com if you need to request to pause your Milk Crate subscription.

What if I no longer need Milk Crate?

Although Milk Crate subscriptions are fully covered by your insurance, we know some patients may request to cancel their Milk Crate subscription early. Please email your request to cancel to MilkCrate@Breastfeedatl.com.

How do I contact Milk Crate?

The best way to reach the Milk Crate team is to email them at MilkCrate@Breastfeedatl.com.

When should I contact Milk Crate?

You should reach out to the Milk Crate team any time you have changes to your insurance coverage or shipping address or when you have changes to the pump or flange size you are using.